Compensation for your baggage

Did your checked baggage arrive late? You can request compensation for reasonable, essential purchases made due to the delay, such as basic toiletries and replacement clothing. Please keep your receipts. You'll need to send us a copy.

When reviewing your request, we look at the length and purpose of your trip, your destination's climate, how long you were without your baggage, and whether the items were immediately necessary.

Please submit your request within 21 days of receiving your baggage. We'll do our best to help you.

Something you hope to never experience: your baggage gets lost. If you didn't get your suitcase back within 21 days after the arrival of your flight, please contact us. We will work this out together. Please note that one of the outcomes may be that we recommend contacting your insurance company. Most insurance policies cover loss based on the value of the property.

Read more about KLM’s responsibility

Unfortunately, sometimes your baggage gets damaged during transport. Regular handling of your bag may leave scratches, marks, minor dents, and other signs of use. We are not liable for these smaller damages. Is your baggage damaged more severely? Please report this to the baggage desk at the airport as soon as possible. A report will be generated to facilitate your compensation claim. You will also receive information about the repair shop, if applicable.

Did you discover the damage after leaving the airport? You still have 7 days from the day you received your baggage to submit a compensation request for damage. Use the link below to report the damage and request compensation.